Real-world, named-company deployments with source-backed evidence. Filter by industry, keyword, and source domain.
Salesforce's Agentforce 360 announcement says 1-800Accountant achieved a 90% case-deflection rate during tax week, using Agentforce to provide real-time updates, flag savings opportunities, and equip professionals with pre-built agendas.
Salesforce stated that 1-800Accountant autonomously resolved 70% of administrative chat engagements during critical 2025 tax weeks with Agentforce. This use case highlights peak-season support scalability.
Salesforce announced 1-800Accountant's Agentforce deployment resolved over 1,000 client engagements in the first 24 hours, with the company stating Agentforce now helps resolve up to 50% of incoming requests while providing 24/7 support during peak tax-season demand.
Used Salesforce Agentforce to create an autonomous agent for customer support requests and proactive roadside updates. The agent also recommends products based on customer account data. Human agents focus on higher-value interactions while Agentforce handles routine requests.
Salesforce listed Accenture among early Agentforce 2.0 adopters using digital labor to augment teams and streamline operations. The deployment focuses on scaling autonomous agent workflows alongside human teams.
In Accenture’s own sales-transformation case study, the company describes early Agentforce deployment in its Manage MySales platform, stating the Agentforce Assistant handled more than 70,000 queries from 3,000 active users at up to 80% accuracy. Accenture also cites Agentforce Account Advisor and Sales Coach usage to automate account-planning outputs and provide real-time seller guidance.
CIO Dive reported Salesforce CEO Marc Benioff said ACE Hardware is among enterprise adopters already building digital labor forces with Agentforce, indicating active enterprise workflow deployment beyond pilot-stage positioning.
In Salesforce's Agentforce 360 announcement, Adecco reported Agentforce handled 51% of candidate conversations outside standard working hours, allowing recruiters to automate high-volume tasks and focus more on quality engagement.
Adecco uses Agentforce to place candidates, automate qualification workflows, and improve speed/quality for talent matching—reducing manual efforts and scaling placement operations.
In Salesforce's Agentforce for Revenue announcement, AdMed said it is piloting the new quoting agent in Revenue Cloud and expects it to cut manual work, accelerate deal cycles, and deliver quotes to clients faster to support more closed-won opportunities.
ZDNET reports Salesforce-provided customer evidence that Adobe Population Health used Data Cloud with Agentforce for automated patient-data retrieval, saving nurses 375 hours per week and reducing chart-summarization time by 75%.
In Salesforce's unified-data story, Adobe Population Health's CIO said the company is using Salesforce Data Cloud as the unified foundation for Agentforce/AI models so agents can account for each member's conditions and medications, reducing risk from fragmented records.
In a CNBC interview, Salesforce CEO Marc Benioff said ADP is using Agentforce and that the platform is resolving more than 90% of customer inquiries for ADP, framing it as high-volume customer-service automation during demand spikes.
In Salesforce's customer-success story, Advanced Turf Solutions says it will use Agentforce to autonomously answer online product inquiries at scale and surface relevant PDFs/resources to support customer decisions and revenue growth.
In Genpact's PR Newswire release, Advantage Solutions describes a Salesforce-based transformation using Agentforce Service as a system of engagement and Agentforce Commerce capabilities for order-management intelligence across more than eight million back-office transactions (contracts, orders, invoices, cash applications, and deductions).
Salesforce reports AgencyQ deployed Agentforce out of the box on top of existing Salesforce sales and marketing workflows, using custom rules and guardrails to move faster from data insights to business actions and reduce go-to-market complexity.
TechCircle reports Air India adopted Salesforce Agentforce and launched its first customer-service use case for refund workflows. The rollout automates routine refund-handling steps, reduces human handoffs, and provides customers with faster resolution and real-time updates, with planned expansion to additional contact-center and voice touchpoints.
CIO Dive reports Alcon is using MuleSoft Agent Fabric to govern enterprise AI agents, with Salesforce positioning Agentforce as one of the agent ecosystems that must coexist and collaborate through the same orchestration layer.
In Salesforce's customer-success roundup, Alpine Intel says Agentforce powers Claims Diagnostic and Field Inspector Support agents that provide real-time claim insights, report access, and scheduling support to automate tasks and improve adjuster and inspector efficiency.
In its Dreamforce 2025 program recap, Accenture states that nonprofit America on Tech relies on Agentforce and Tableau Next to understand how funding is fostering the next generation of tech leaders, indicating production use of Agentforce for donor-impact and program insight workflows.
Salesforce reports Amplifon is using Agentforce to provide personalized support from consultation scheduling through hearing-device purchase, and envisions automating appointment confirmations, changes, follow-ups, and resource sharing for hearing-care professionals across nearly 10,000 locations.
In Salesforce's customer-success roundup, Angel MedFlight says it will deploy Agentforce to summarize extensive data gathering and automate routine service tasks so teams can focus on critical patient-care operations.
CIO Dive reports Arctic Glacier migrated from a Microsoft Copilot-based agentic system to Salesforce Agentforce, integrating IoT lidar sensor data from customer ice boxes. When inventory runs low, Agentforce-driven workflows trigger replenishment routing and incorporate weather and historical demand signals to automate deliveries and reduce manual call-center and shipping load.
In Salesforce's AZ ROC customer story, the agency says it uses the Agentforce 360 Platform (with Backup & Recover and Archive) to protect mission-critical licensing and complaint data in Salesforce Government Cloud, reducing average recovery time objective from over a day to about one hour.
Ascent Cloud announced Agentforce Actions for Geopointe and LevelEleven, available via AppExchange and Agent Builder for Salesforce agents. The company says customers can use these Agentforce actions to automatically build field-sales trip plans and prospecting lists from geographic Salesforce data, and automate recognition workflows with LevelEleven badges.
Ascent Cloud's December 2025 GlobeNewswire release states its Insights extension includes Agentforce for Geopointe (AI travel-agent trip planning) and Agentforce for LevelEleven (coaching recommendations for managers), extending Agentforce-driven sales-execution workflows.
Salesforce announced AstraZeneca selected Agentforce Life Sciences for Customer Engagement as a global platform to strengthen healthcare-professional engagement with data-driven AI. The rollout spans medical-commercial coordination, personalized next-best-action engagement, and MuleSoft Agent Fabric interoperability across brands and regions.
Asymbl deployed an Agentforce Sales agent ('Theodore') to qualify leads, schedule calls, and run outbound prospecting inside Sales Cloud. Salesforce reports 3,789% ROI, 427% higher prospect engagement, 1,000+ leads handled weekly, and an estimated $575,000 in avoided hiring costs.
In Asymbl's PR Newswire announcement on its expanded Salesforce collaboration, the company says it operates more than 150 digital workers across ten functions using Salesforce products including Agentforce 360 Platform, Data 360, and Slack, and reports approximately $5 million in productivity impact in 2025 with projected growth to $8–11 million in 2026.
In Slalom's Avetta customer story, Avetta says it implemented its first live Salesforce Agentforce deployment (alongside Service Cloud Voice) to improve supplier support. The write-up reports pilot outcomes including a 38% increase in call deflection, chat containment rising from 20% to 49%, and a 25% decrease in service-rep handle time.
Axis Water Technologies reports Agentforce reduced new-hire training from about two months to roughly three weeks, reduced truck rolls by 20%, and helped technicians start work 35 minutes faster each day.
In Salesforce's Agentforce for Health announcement, B. Braun Group said Agentforce can support knowledge management and customer inquiries with smooth handoff to human service agents, enabling more customer-focused support operations.
Salesforce named BACA Systems among early Agentforce Service Agent customers, citing deployment to drive faster and more personalized customer responses while improving service efficiency.
VentureBeat reports BACA Systems implemented Salesforce Agentforce for service operations, reducing first meaningful response time on customer service calls from roughly 5–7 minutes to as little as 5–10 seconds by surfacing similar cases and technical guidance for agents.
In Salesforce's MuleSoft Agent Fabric announcement, Barco says governance and transparency are non-negotiable for operational AI agents and positions MuleSoft Agent Fabric as the control layer for secure, responsible adoption alongside Agentforce-enabled ecosystems.
BCU deployed Agentforce Financial Services ("Freeda") to deliver conversational member support and actions (case creation, lead routing, guided workflows) on unified Salesforce data. In its Salesforce case study, BCU reports an 82% customer resolution rate, a 15% reduction in escalations, 27% faster handle time for escalated cases, and a 97% engagement rate with under 3% abandoned sessions.
Big Brothers Big Sisters of America says Agentforce streamlines and improves match quality in its mentorship process, with an anticipated 50% faster matching cycle.
Bionic CTO James Lomas said Agentforce already handles a meaningful share of routine requests; the company’s service analysis set a near-term north star that around 50% of customer needs could be handled agentically, with about 60% of those not requiring a human in the loop.
Salesforce says Boat Bike Tours plans to use Agentforce to fully automate quote-generation workflows and customer follow-up, with personalized 24/7 engagement across an estimated 40,000 conversations per year.
Bolton Adhesives uses an Agentforce-powered Bison AI agent that analyzes uploaded photos to recommend adhesive products. Salesforce reports initial performance of 93% recommendation accuracy and 85% case resolution in the Netherlands deployment.
Salesforce announced Bouygues Telecom deployed Agentforce in its CRM via the Be360+ augmented console, now used by 6,000 customer advisors. The implementation automates routine tasks and provides AI-generated summaries of prior interactions plus writing-quality assistance to speed and improve customer-service resolution.
In reporting on Salesforce's AgentExchange launch, Salesforce EVP Alice Steinglass said Box is enabling Agentforce customers to interact with content stored in Box through partner actions, extending Agentforce workflows into enterprise content repositories.
KPMG says it is working with nonprofit Braven to develop an AI agent using Salesforce Agentforce to streamline volunteer matching as part of pro bono operations, indicating named Agentforce usage in workforce-readiness program support.
Salesforce's AgentExchange announcement says Bullhorn's Recruitment Cloud Agents use more than 90 Agentforce actions to accelerate recruiting workflows, including candidate matching, talent engagement, and hiring recommendations.
CaixaBank is implementing Agentforce assistants to support remote service teams with real-time guidance and faster customer handling. In the Salesforce case study, the bank highlights more than 20 million customers and a service goal of connecting digital help requests to a manager in two minutes or less.
Salesforce says Camping World is using Agentforce to automate repetitive lead follow-up communications, reduce lead-qualification friction, and reengage cold leads (including higher-end vehicle interest) as part of its strategy to grow market share from 11% to 15%.
Capita is deploying Agentforce to automate high-volume recruitment tasks and states it can reduce time-to-hire from months to as little as 24 hours.
Carnegie Learning uses Agentforce to automate manual tasks and generate AI-driven account summaries. Salesforce reports rep research time dropped by 92%, from up to an hour to around 5–10 minutes.
Cars Commerce announced collaboration with Del Grande Dealer Group and Salesforce to launch DealerCloud LLC, described as one of the first CRMs built on Agentforce Automotive. In initial tests across 15 DGDG dealerships, the release reports 30%–40% shorter average sales cycles, a 30% lift in internet-lead close rate, and 38% more sales for new hires.
Salesforce reports Cengage is leveraging Agentforce to triage customer support requests, autonomously handle common cases, and seamlessly escalate complex issues to human agents to improve customer experience.
Salesforce says CentralSquare is deploying Agentforce to transform sales operations by autonomously answering inquiries, qualifying and triaging leads, and scheduling follow-ups so reps can focus on high-value opportunities.
Salesforce reports Certinia is using AI agents on unified customer data to automate real-time staffing adjustments and generate customer success reporting; Certinia says its customer success agent proactively monitors customer health signals.
Salesforce reports Checkmarx used Agentforce 360 in customer support (case summarization, similar-case matching, sentiment analysis) and from March to August 2025 improved first-contact resolution by 66% (18% to 30%) while reducing average time to resolution by 41% (9.5 to 5.6 days).
Salesforce reports the City of Kyle is using Agentforce for Public Sector to autonomously handle citizen requests (such as pothole reports and council-information inquiries), centralize service operations, and improve response speed, transparency, and cost containment.
CloudMasonry's PR Newswire announcement for its new Data & AI practice explicitly states the firm has expertise across Salesforce offerings including Agentforce Sales (Sales Cloud) and Agentforce Service (Service Cloud), positioning this as active Agentforce implementation capability in client transformation programs.
In Pimly's GlobeNewswire launch release, Cognex is named as an early adopter of Pimly Product Intelligence on Salesforce and explicitly cites planned use with Agentforce to enable AI-driven product discovery, guided selling, and faster customer resolution for CRM teams. The statement positions Cognex's deployment around governed Salesforce product data as the intelligence layer supporting Agentforce workflows.
Cognizant said its global sales teams already use Agentforce-powered agents in production, with six additional agents planned for rollout in 2025. In the same release, Cognizant said it is implementing Agentforce for 25+ clients across industries and cited one retail client seeing up to 52% year-over-year reduction in case cycle times.
College Possible reports Agentforce empowers coaches to spend less time on research and more time with students, enabling the organization to serve four times as many students with the same number of coaches (about 25,000 students annually).
CMSWire reported Compass Working Capital piloting Salesforce Agentforce Contact Center after previously using separate email, text, and phone apps; the team expects automated call summaries and structured data entry to save roughly 6,000 staff hours annually.
In Salesforce's Agentforce Contact Center announcement, Compass Working Capital said it is using Agentforce Contact Center to streamline enrollment support, unify channel data, and provide AI-driven insights while preserving coach-client partnerships for families with low incomes.
Salesforce reports CoolSys selected Agentforce IT Service to replace its legacy ServiceNow setup and deploy AI-powered ticket deflection, intelligent auto-assignment, and automated triage. CoolSys says Agentforce will autonomously handle high-volume requests (like password resets and software access) to improve IT productivity and scalability.
Salesforce reports Copado is using Agentforce for DevOps automation, including automatic release-notes generation and streamlined sharing to business users in Slack. Copado also says Agentforce actions integrated with its platform help admins and developers build, test, and deploy Agentforce components faster at enterprise scale.
In Salesforce's IT Service release, Cornerstone says it is replacing legacy ITSM workflows with Agentforce IT Service and agentic workflows, combining people-data and skills intelligence to deliver faster issue resolution and measurable workforce impact.
Coupa announced 'Coupa Contracts for Agentforce' on Salesforce AppExchange, enabling Salesforce users to create and summarize contracts via Agentforce actions without leaving Salesforce. The integration auto-fills contract details from Salesforce records and links contracts to opportunities to reduce manual re-entry and cross-system workflow delays.
CPI Security says Agentforce for Field Service narrowed appointment windows, resulting in 30% fewer 'Where is my technician?' calls and a 2.5% decrease in overall call volume while improving scheduling efficiency.
Salesforce reports Datasite now resolves 70% of day-to-day chat questions with Agentforce, providing around-the-clock support while freeing customer service and sales teams for more consultative work.
DeepKeep announced its AI agent attack-surface scanner currently supports Agentforce among major agent frameworks, mapping tool/data exposure and recommending mitigations so enterprises can secure Agentforce-based agent workflows in development and production.
Salesforce reports deinePflege plans to use Agentforce with Service Cloud data and individualized profiles to resolve up to 40% of incoming customer inquiries in seconds, at lower cost than human-only service handling.
Cars Commerce and Del Grande Dealer Group announced DealerCloud LLC as an automotive CRM built on Salesforce Agentforce Automotive (powered by Agentforce 360). In initial testing across DGDG's 15 dealerships, the release reports a 30%–40% shorter average sales cycle, a 30% lift in internet-lead close rate, and 38% more sales for new hires.
Fortune reported at Dreamforce 2025 that Dell is using Salesforce Agentforce to automate parts of supply-chain operations, including onboarding new suppliers, and said the effort reduced average supplier-onboarding time from months to days.
DeVry uses Agentforce and Data 360 to provide 24/7 learner support and streamline onboarding communications. In the Salesforce story, DeVry reports a 227-basis-point increase in new-student orientation completion, around 4,700 new students onboarded per session, and more than 250,000 automated emails sent via Marketing Cloud workflows.
CIO Dive reports Salesforce CRO Miguel Milano said satellite video distributor DirecTV moved Agentforce from pilot to production in roughly two months, with existing Data Cloud usage cited as a key accelerator for deployment speed.
theCUBE Research reports Salesforce CEO Marc Benioff said Disney is using Salesforce AI agents with 'agent fluidity' to combine attendee preferences, ride availability, and other systems so thousands of agents can deliver personalized recommendations across theme-park operations.
In coverage of Salesforce's AgentExchange launch, Salesforce EVP Alice Steinglass said Docusign is building Agentforce partner actions that generate documents, route them for signatures, track status, and automate key workflows inside Agentforce-enabled deployments.
In its Q3 FY2026 results release, Docusign says Docusign for Agentforce integrates agreement generation, management, and AI-powered insights directly into Salesforce to accelerate deal cycles and improve sales-team productivity; the same release notes Docusign received a Salesforce Partner Innovation Award for the Agentforce solution.
Constellation Research reports Salesforce said Eaton used Agentforce in manufacturing service workflows and saw a 71% reduction in cost per service call, cited as a production ROI example in Dreamforce 2025 briefings.
Salesforce states El Jannah's website agent has handled over 1,000 queries since February, with 60% of inbound requests handled by Agentforce; the company also reported more than 16,000 new active customers and over 55% increase in average guest lifetime value.
In an Elements.cloud implementation write-up labeled an Agentforce success story, the company reports combining a conversational agent with a Salesforce AI workflow for case-to-bug handoffs. After about four weeks, Elements.cloud says average bug resolution time dropped from over 23 days to just over 5 days, documentation quality improved from 0.8/10 to 8/10, and bug resolution reached 100%.
According to Salesforce, Elements.cloud launched five Agentforce agents to reduce administrative work and human-error risk, helping employees spend less time on process overhead and more time on core work.
Ellipsis Health launched its Sage conversational voice agent on Salesforce AppExchange for Agentforce Health, enabling care-management teams to autonomously run assessments (including discharge follow-up and health-risk assessments) with HIPAA-compliant, 24/7 outreach workflows.
Engie uses Agentforce to answer common billing and clean-energy questions, improve self-service, and maintain consistent brand messaging across channels. Salesforce reports Agentforce is successfully assisting 83% of users.
In an interview with VentureBeat, Engine says it deployed its first Agentforce agent (Eva) in 12 business days for cancellation workflows, and reports about $2 million in annual cost savings plus customer-satisfaction improvement from 3.7 to 4.2 out of 5.
In Salesforce's Engine implementation story, Engine says its first Agentforce AI agent (Eva) now manages over 30% of customer cases end-to-end, including reservation changes and accommodation recommendations, contributing to reduced handle times and millions in annual savings.
Salesforce reported that Engine used Agentforce and reduced average customer case handle time by 15%. This is a customer-support efficiency use case tied to Agentforce 3 deployment outcomes.
EPB reported using Agentforce IT Service to automate and accelerate IT workflows, helping resolve issues faster and improve operational margins. The deployment focuses on reducing repetitive support burden on IT staff.
Salesforce reports Equinix is deploying Agentforce with Data Cloud to address data and segmentation challenges, enabling more effective personalized campaigns and improved targeting efficiency to scale sales-pipeline generation.
Salesforce states Equinox is implementing Agentforce to streamline member tasks such as booking classes, using guest passes, discovering events, and answering amenity questions to enhance member engagement and service.
Salesforce reports Equipter used Agentforce to cut time-to-connect for inbound leads from nearly one day to just hours, allowing reps to focus on higher-value conversations and relationships.
Excess Materials Exchange uses Agentforce to turn product passports into interactive assistants for buyers and sellers, delivering instant answers and faster transaction cycles with up to 90% less manual time per transaction.
Salesforce says ezCater uses Agentforce with Data Cloud to automate complex order workflows (including dietary requirements and last-minute changes), reduce manual updates, and improve order accuracy while escalating edge cases to humans.
Salesforce states FedEx plans to deploy Agentforce to improve digital self-service, increase information accuracy, and reduce call volumes and manual support demand in its service operations.
CIO Dive reported Salesforce CEO Marc Benioff said enterprise adopters including FedEx are already building digital labor forces with Agentforce, indicating active deployment activity beyond pilot positioning.
In Salesforce's Agentforce Contact Center launch story, Ferguson's senior digital product manager says the company is using Salesforce digital channels and is evaluating Agentforce Contact Center to combine engagement channels, CRM data, and agentic AI for faster, more personalized customer service.
Salesforce and Ferrari announced a strategic partnership deploying Salesforce CRM and Agentforce across Ferrari sports car client service. Ferrari says this enables a deeper client view and real-time, data-driven decisions to deliver more personalized and seamless customer interactions.
In Salesforce's Finnair customer story, Agentforce-powered agent 'Sisu' resolves 80% of customer service questions in chat, conversation volume increased nearly 7x in seven months, and employee onboarding time decreased by 25%.
Finnair was named as an Agentforce 2.0 customer using AI agents to augment teams and unlock operating capacity. The use case centers on enterprise workflow support with trusted autonomous agents.
Fisher & Paykel uses Agentforce grounded in knowledge articles to provide appliance support guidance. Salesforce reports the deployment increased self-service rates from 40% to 70%, helping reduce service costs and improve customer satisfaction.
In Salesforce's customer interview, Formstack says it uses Data Cloud with Agentforce to centralize data and embed trusted agents into existing Salesforce workflows, supporting automated document generation and workflow streamlining.
In Salesforce’s March 2026 announcement, Formula 1 says Agentforce 360 resolves routine fan issues (including login and streaming support) with 80% of queries handled within four hours, while reducing chat handling times by 30% alongside broader fan-engagement workflows.
In Salesforce and Formula 1's March 2026 announcement, Formula 1 reports Agentforce Marketing increased overall click-through rates by 22% with AI-recommended content, alongside broader Agentforce 360 fan-engagement operations.
Salesforce and Formula 1 announced a new Agentforce-powered fan companion on F1.com to answer questions about 2026 technical regulations, monitor trending fan questions, and extend always-on digital engagement as part of F1's Agentforce 360 deployment.
Formula 1 uses Agentforce with Data Cloud to unify fan data and speed service interactions. Salesforce states the initiative delivers 80% faster response times while helping agents handle routine issues and draft brand-voice replies.
According to Salesforce, Fujitsu uses Agentforce as a first line of response during peak Salesforce product-release events, grounding responses in release notes to answer inbound customer questions immediately.
iTnews Asia reports Fulbright University Vietnam adopted Salesforce Agentforce and Data Cloud, completed rollout in three weeks, and embedded a conversational assistant in its One Stop portal so students can log requests, access policy documents, and receive natural-language updates; the university says the setup reduces friction and speeds service while staff focus on complex cases.
GE Appliances launched Agentforce to provide troubleshooting and support guidance grounded in unified service data. Salesforce reports a 25% autonomous resolution rate and initial go-live in seven weeks.
Channel Dive reported Genesys said its CX Cloud collaboration with Salesforce remains active for hundreds of customers, and that demand is increasing for deeper orchestration using both human and AI agents as Agentforce Contact Center enters the market.
In a finance.yahoo syndicated release, Globant says Salesforce recognized it for expert-level implementation across MuleSoft Anypoint, Data Cloud, and Agentforce (the highest Salesforce Solution Partner distinction), citing active enterprise delivery capability for Agentforce-based transformations.
Good360 says Agentforce can connect donated goods with communities in need three times faster, saving its donation-matching team over 1,000 hours per year.
Salesforce’s Agentforce customer-success roundup says Goodyear is using Agentforce to drive more frequent customer engagement and targeted offers, with the goal of increasing campaign effectiveness, loyalty, service revenue, and retention.
In a Salesforce interview, Goodyear said its initial Agentforce focus is internal efficiency: sales representatives currently spend substantial time on legal and financial assessments that can take up to 90 days, and the company expects Agentforce to cut that cycle to a few hours while freeing reps for selling.
In Salesforce's Agentforce for Net Zero Cloud announcement, Green Impact said Agentforce enables sustainability teams to shift from manual data sorting to real-time, data-driven decisions, with expected operational cost reductions by quickly identifying inefficiencies.
Grupo Falabella uses Agentforce on WhatsApp for FAQ, order-status, and escalation flows, reporting 60% autonomous inquiry resolution and rapid growth in AI-supported conversations.
In Salesforce’s Agentforce customer-success roundup, Grupo Falabella says its Colombia operation used Agentforce on WhatsApp to raise digital customer-service interactions to 71% in three weeks while reducing phone-call reliance and supporting 24/7 automated assistance.
According to the Agentforce 3 announcement, Grupo Globo increased subscriber retention by 22% using Agentforce-driven experiences. The use case combines customer engagement automation with retention optimization.
Haleon announced it selected Salesforce Life Sciences Cloud for Customer Engagement, Data Cloud, and Agentforce to support its 4,500-person global sales force, aiming to reduce admin work and improve pharmacist/HCP engagement with data-driven insights.
Salesforce's Agentforce Health announcement says HealthEx's secure digital health wallet integrates with Agentforce via consumer-directed TEFCA and FHIR access, enabling Agentforce Health to use longitudinal records for care-gap closure, prior-authorization acceleration, and personalized patient experiences.
Heathrow Airport was cited by Salesforce as an Agentforce 2.0 customer using autonomous agents to streamline operations. The deployment reflects airport-scale adoption of AI agents for workflow support.
In Salesforce UK's June 2025 announcement, Heathrow said its Agentforce-powered passenger agent 'Hallie' reached a 90% chat resolution rate without human-agent transfer, with up to 40% improvement in digital contact efficiency and support grounded in 800 knowledge articles plus live airport data.
Hero FinCorp is deploying Agentforce in loan processing to review inputs, flag discrepancies, and confirm resolution before progression; the company anticipates approvals in about 30 minutes with 75% straight-through processing and no manual checks.
IBM appears in Salesforce's Agentforce 2.0 customer list, highlighting adoption to augment teams with digital labor. The program emphasizes scaling high-volume tasks through autonomous agents.
Indeed was named as an Agentforce 2.0 customer applying digital labor to streamline business operations. The use case indicates AI-agent support across workflow-heavy internal functions.
In the Business Wire announcement, Indeed says it is deploying Agentforce to support employer account onboarding by autonomously answering verification questions and handling administrative onboarding tasks. The release states about 22% of employer support requests are onboarding or account-moderation related, and Agentforce is intended to reduce repetitive workload so teams can focus on complex employer support.
In Salesforce's Agentforce customer-success roundup, Indiana Fever and parent organization Pacers Sports & Entertainment are described as deploying Agentforce to autonomously scale more personalized fan connections while augmenting marketing and sales teams with agentic AI.
Salesforce reports Inforge will use Agentforce and Data Cloud to summarize client questions and recommend next steps from account history, contributing to projected 70% faster response times and 20% higher client satisfaction.
Informatica announced a new Agentforce integration to enrich Agentforce for Sales and Agentforce for Service with Master Data Management 'golden records'. The company said MDM SaaS actions for Agentforce are planned for AgentExchange to support B2B/B2C sales and customer-service use cases with higher-quality customer context.
In Infosys' PR Newswire launch of its Customer Experience Suite for Salesforce, Infosys says it deployed Agentforce SDR for a leading research institute to improve sales-process efficiency and reduce response time, and cites additional Agentforce-based customer-service transformation work for a media client.
InvestorFlow announced early customer implementations of InvestorFlow AI powered by Einstein and Agentforce Agent Actions, with use cases across fundraising pipeline updates from meeting notes/email, deal-tearsheet generation from structured and unstructured sources, and investor-services workflow automation.
Salesforce reports Jacuzzi shifted from a manual hot-tub quote intake process to Agentforce-guided qualification flows that ask more detailed questions, improve lead routing and lead quality, and reduce service costs.
In Salesforce's Agentforce for Manufacturing launch, JPW Industries VP Terri Eshleman said the company reduced manual-order processing time from 16–24 hours to less than one hour with Agentforce, and also reported nearly 40% lower case-resolution time despite a 15% workload increase.
Vera Solutions reports Justice Rapid Response (JRR) implemented an Agentforce proof of concept on Salesforce to generate expert-skill summaries and deployment M&E summaries. JRR staff previously spent about 30 minutes manually compiling each expert summary; with Agentforce, standardized summaries are generated in seconds.
In Salesforce's customer-success roundup, Kawasaki Engines is piloting Agentforce to support dealers nationwide by automating routine service tasks such as organizing customer inquiries, summarizing calls, handling alerts, and drafting service replies and email responses.
Klient announced its Agentforce-based 'Klient PSA - Project Agent' on Salesforce AgentExchange to support project-delivery workflows including weekly sprint planning, time-entry verification, resource-allocation review, and rapid project creation from flat data inside Salesforce.
KPMG states it is deploying Salesforce Agentforce to professionals worldwide for go-to-market operations, using interactive agents to automate research, streamline meeting prep, and summarize key insights across client touchpoints so teams can focus on higher-value client interactions.
Lennar's Agentforce sales agent (LISA) handles after-hours inquiries, books home tours, and keeps lead conversations active; Lennar expects Agentforce to schedule about 12,000 appointments annually.
TechCrunch reported Salesforce identified Lennar as an early pilot customer for Agentforce 360 upgrades, including expanded agent-building, scripting, and Slack execution capabilities.
LIV Golf said it is deploying Agentforce-powered agents (fan-facing 'Chip' and broadcaster-facing 'Agent Caddie') on top of Data 360 to deliver conversational second-screen stats, recaps, and contextual insights. The team reports a first prototype in about three days and states it has over 40 planned Agentforce use cases across fan engagement and internal operations.
In LIV Golf's own announcement, the league says its 'Chip' Fan Caddie is powered by Salesforce Agentforce 360 in the LIV Golf app, providing real-time tournament insights, interactive leaderboard support, and 'Shop the Look' commerce experiences linked to player/team gear.
Reinsurance News reports Lockton Re launched Salesforce Agentforce 360 with Synechron and rolled it out to its global sales team after a proof of concept. The company states this is its first deployment of autonomous AI agents in its Salesforce environment to reason, make decisions, and take action on trusted non-personal enterprise data for sales and client-service workflows.
Salesforce's Agentforce City customer page says lululemon plans to use Agentforce with connected customer data and real-world context to deliver situational product recommendations while preserving the brand's human tone and trust standards.
In Salesforce's communications announcement, Lumen reports that building its agentic enterprise on Salesforce delivered $5.6 million in savings in the first year, alongside ongoing productivity gains from Agentforce-enabled automation.
In Salesforce's Agentforce for Communications announcement, Lumen says Agentforce is reclaiming more than 300 hours of team productivity each week, enabling a shift from manual operational complexity to revenue-generating innovation.
Business Wire reports m3ter expanded its Salesforce integration and says Salesforce selected m3ter as an advanced metering and rating partner for Agentforce Revenue Management customers, supporting high-scale rating, mediation, and usage-pricing models.
CIO Dive reports Mary Kay CIO James Whatley said AI agents are already live in one market and that Mary Kay is leaning on trusted vendor partnerships, specifically naming Salesforce Agentforce offerings as part of its deployment strategy for customer, consultant, and staff digital tools.
Salesforce reports Mike Morse Law Firm handles over 1,000 calls per day and is using Agentforce to collect preliminary client information, triage cases to the right team member, and speed onboarding by reducing manual note-review bottlenecks.
Salesforce reports Miller Bros Solar is building an Agentforce-powered inquiry and issue-management channel to streamline and deflect lower-touch requests while using AI-enhanced scheduling to improve field efficiency and technician productivity.
Salesforce's March 2026 healthcare announcement says MIMIT Health is already deploying Agentforce Health and reports "dramatic operational improvement," including 459% ROI, $1.5 million in savings, increased patient satisfaction, and reduced administrative burden, according to a quote from its CEO/founder.
According to Salesforce, MIMIT Healthcare uses Agentforce to automate referral intake by routing patient information to the proper scheduling flow in a HIPAA-compliant Slack workspace and triggering automated appointment scheduling and onboarding.
Demand Chain's case study says the Minnesota Wild deployed an Agentforce lead-nurturing agent ('Paulina') after moving to Salesforce, automatically sending personalized initial outreach and enabling self-service calendar booking for season tickets, group sales, and suite inquiries. The write-up reports 100% automated initial responses within minutes for qualified leads.
Demand Chain reports the Minnesota Wild replaced its legacy Satisfi chatbot with a Salesforce Agentforce Service Agent ('Dianna Voss') built on Data Cloud and Service Cloud. The implementation provides 24/7 natural-language fan support and achieved an 84% deflection rate while escalating sales opportunities and complex cases to human agents with full conversation context.
In Salesforce's AgentExchange launch release, Moody’s is listed as enabling Agentforce users to access up-to-date account and private-company information from Moody’s datasets, extending Agentforce actions for finance and operations workflows.
According to Salesforce, Movistar Plus+ implemented Agentforce in web and mobile chat to autonomously answer subscriber questions and provide tailored content recommendations around the clock, including after business hours when streaming usage is highest.
Net Health announced it deployed an AI support agent with Salesforce Agentforce to handle incoming support cases, answer client questions in natural language, surface documentation, and open support cases when needed. The rollout began with a pilot cohort and is designed to provide real-time 24/7 assistance while escalating complex requests to live agents.
Nexo says Agentforce helps streamline customer support to deliver white-glove 24/7 service while already saving the team more than 1,200 hours of work.
Salesforce's Nexo implementation story says Agentforce is live across Nexo's app and website, autonomously answering thousands of FAQs, resolving 62% of cases, and saving 2,600 hours of manual work while escalating restricted topics to human reps.
Salesforce states Nexstar is leveraging Agentforce to enhance advertising sales operations across more than 1,600 sellers in 116 markets, using agentic support to scale sales execution.
NiCE's August 2025 press release says its expanded Salesforce partnership brings CXone orchestration together with Agentforce in Service Cloud, enabling AI agents to operate with stateful journey context across self-service and live support while preserving transcript and CRM context during handoffs.
Salesforce announced Novartis selected Agentforce Life Sciences for Customer Engagement and plans a global rollout over five years. The deployment is intended to unify engagement across marketing, sales, patient services, medical, and market access teams with compliance-aware AI workflows.
NTT DATA announced a dedicated service for Salesforce Agentforce, including client pilot deployments and scaled adoption via its EPAS model (Evangelize, Pilot, Adopt, Scale), with initial use cases focused on customer service and experience plus industry workflows.
In Salesforce's Agentforce for Communications launch, One NZ says its AI assistant handles balance inquiries and plan switches using real-time data, resulting in a 4x increase in engagement versus traditional digital and physical channels.
One NZ deployed an Agentforce prepaid assistant in five weeks to help customers compare and switch plans through a self-service flow. The company positions the agent for always-on support during migration of hundreds of thousands of prepaid customers.
In Salesforce's OpenTable implementation story, OpenTable reports its restaurant-facing Agentforce deployment delivered a 40% improvement in resolution rate versus its prior chatbot tool, then expanded to a diner-facing agent handling tens of thousands of conversations.
OpenTable launched Agentforce for restaurant and diner support and reported 73% case resolution within three weeks for its restaurant-facing agent, with about 11,000 weekly conversations across both agents.
TechCrunch reported that at Agentforce general availability, Salesforce said the platform was already being used by firms including OpenTable, showing named-customer adoption at launch.
Salesforce's Agentforce 2dx launch identified Oregon Humane Society as an Agentforce customer using digital labor as part of its operations modernization efforts.
The Ospelt Group said it is digitalizing services and support processes end-to-end with Agentforce IT Service, automating routine tasks and improving reliability. The goal is more efficient, transparent, and scalable IT support.
Salesforce quotes Pacific Clinics as planning to use Agentforce for 24/7 outreach and general-information support to scale Enhanced Care Management behavioral health services while allowing teams to focus on personalized care.
Salesforce says Pacific Smiles Dental is using Agentforce to enhance self-service booking for procedures from crowns to whitening, enabling patients to book personalized care and ask procedure questions through always-on conversational support.
In Salesforce's Agentforce Contact Center launch story, PAM Hotels' CIO says the company is pursuing a unified Salesforce platform with digital channels and AI automation so Agentforce can help deliver seamless, personalized service from booking inquiries through post-stay support.
In Salesforce's Pandora customer story, Agentforce service agent 'Clara' handles roughly 40,000 monthly conversations with 60% autonomous case deflection, while supporting a 10% NPS boost in agent-first service interactions.
Agentforce AI agents automate repetitive workflows such as support ticket triage, lead qualification, and quote generation, acting directly on Pandora's Salesforce data.
Pearson deployed Agentforce to handle routine learner inquiries (refunds, order tracking, invoices) and reports an anticipated 40% case deflection, with service teams focusing on more complex learner needs.
TechCrunch reports Salesforce identified Pearson as one of the early pilot customers for Agentforce 360 upgrades, alongside Lennar and Adecco, as the platform expands agent-building, scripting, and Slack-based execution features.
Pendo announced 'Pendo for Agentforce' to track Agentforce interactions by use case, map outcomes such as workflow completion and drop-off, and embed in-app guidance in Salesforce so teams can improve agent-led workflows across Sales Cloud, Service Cloud, and Agentforce.
PenFed says its Agentforce deployment includes IT and employee-service agents that autonomously resolve 75% of routine IT requests, reduce support-agent handle time by 10%, and reduce back-office support calls by 30%, while automating call summaries at scale.
CIO Dive reports Salesforce executives said PenFed deployed Agentforce for IT services and other workflows, with a projected 30% reduction in operational expenses tied to agentic automation and workflow modernization.
In its Salesforce customer story, PepsiCo says Agentforce will provide live chat and voice support for smaller retailers, handle nearly all basic-level inquiries, and then expand across its global network of more than 100 contact centers while escalating complex issues to human reps.
CIO Dive reported PepsiCo had already begun deploying Agentforce in customer-service operations across the Americas and was preparing broader rollout to additional regions/departments in 2026, with leadership describing plans for a common orchestration layer to manage agents.
In PepsiCo's PR Newswire announcement, the company says it plans to deploy Salesforce Agentforce at scale to manage key functions across customer support and operations, with humans and AI agents working together via Service Cloud. PepsiCo describes Agentforce as part of its AI roadmap to improve decision-making, streamline GTM/B2B processes, and support stronger retailer engagement.
In Salesforce's Agents for Impact announcement, Per Scholas said it uses Agentforce-powered resume agents to guide learners and coaches through first-draft resume creation, reducing time spent on resumes by 90% and freeing coaches for targeted feedback.
Salesforce reports Personal is using Agentforce to scale field-operations expertise, guide technicians in real time, and proactively resolve service issues before escalation, targeting a 20%–30% reduction in support calls.
In Salesforce's feature on Petaluma Creamery, the company says it has used Agentforce for more than a year to run order-to-cash and predictive order management. The story states one salesperson used the AI-assisted system to work through the top 1,000 of 3,500 former customers in six months and reactivate more than one-third of those accounts.
Salesforce states Pfizer is deploying Agentforce to support an end-to-end commercial engagement model across patients, healthcare providers, and care ecosystems to improve productivity, accelerate speed to therapies, and reduce operational costs.
In the EMBERPOINT venture announcement by Lockheed Martin, PG&E Corporation, Salesforce, and Wells Fargo, Salesforce states the initiative’s digital foundation will leverage Agentforce and Slack to integrate data streams and enable real-time cross-organization wildfire-response coordination, with demonstrations targeted in 2026.
Salesforce's Pidpa customer story says the utility used Agentforce Field Service to unify complex field operations and improve scheduling visibility, resulting in about one week saved per month while supporting sustainability goals.
PossibleNOW announced DNCSolution for Salesforce and says it provides native compliance enforcement across the Salesforce Agentforce 360 platform, including Agentforce AI actions. The company says checks are applied before calls, texts, emails, and AI-driven interactions, with auditable controls inside the Salesforce trust boundary.
Agentforce Sales Coach agent automates outreach to healthcare providers and appointment booking, improving referral processes. Agents also support clinicians in patient communications. Precina's pilot reduced average blood sugar for diabetic patients from 9.6 to 6.4 in twelve weeks.
Propel Software announced Propel One, a suite of role-based AI agents built within Propel's platform by leveraging Salesforce Agentforce across engineering, quality, marketing, product management, supply chain, sales, and service/support workflows. Propel states the deployment emphasizes human-in-the-loop oversight and enterprise data privacy controls on Salesforce.
In Salesforce's Mexico City office and Global Delivery Center announcement, Protección (a Colombia-based pensions and investments manager) is explicitly listed among leading organizations that 'already rely on Agentforce' and will be supported by Salesforce's regional GDC services.
Prudential is piloting Agentforce for its Retirement Strategies wholesalers to transcribe voice notes, extract client/product details, and auto-create follow-up tasks in Financial Services Cloud. Prudential says this could save each wholesaler roughly half a day per week (hours each week), shifting time from admin work to advisor relationship-building.
Diginomica reports PwC launched an Agentic AI-powered contact-center offering built on Salesforce Agentforce Service. PwC says the model projects 70%–80% cost reduction over five years and 10%–15% CSAT improvement for deploying clients, with production work underway for a multinational consumer-goods customer.
NeuraFlash reports quip implemented Salesforce Agentforce Service Agent across web and in-app support, replacing a limited scripted bot. The deployment produced an immediate 48% increase in case deflection, faster case resolution, and seamless handoff to live agents, with a next phase targeting automation of up to 50% of order-related inquiries.
In Salesforce's MuleSoft Agent Fabric announcement, r.Potential says the technology provides the foundation to orchestrate thousands of agents securely in real time, framing Agentforce-adjacent multi-agent orchestration as production enterprise infrastructure.
Rate Insurance announced a Salesforce Agentforce Assistant built with Exavalu to help sales and service teams find critical account information faster while keeping human-led support. In the launch release, Exavalu said retention specialists expect to reduce account research time by 60% and increase productivity by 40%, with expansion planned across additional service workflows.
TechCrunch reported Salesforce named RBC Wealth Management among Agentforce customers on its earnings call, indicating active enterprise adoption of Agentforce digital-labor workflows alongside other large organizations.
In a PR Newswire announcement, Readymode states it integrated Salesforce Agentforce into its platform to provide real-time first-line support 24/7, handle high-volume FAQ traffic, and reduce wait times while escalating complex issues to human teams.
In Salesforce's Agentic Enterprise announcement, Reddit reported Agentforce deflected 46% of support cases and cut average resolution time by 84%, reducing response time from 8.9 minutes to 1.4 minutes while improving advertiser support efficiency.
REI Systems announced REINA AI is now available on Salesforce AgentExchange and explicitly states it is built on Salesforce Agentforce. The release says the system analyzes and summarizes complex documents (such as grant applications and case files) directly within Salesforce with audit logs and human oversight for defensible decisions.
VentureBeat reported reMarkable built Agentforce agents ('Saga' and 'Mark') to handle internal IT requests and customer support conversations. The customer-facing agent handled over 25,000 conversations, representing roughly 20% of support-team equivalent work.
In Salesforce's reMarkable implementation story, the company says its Agentforce customer-service agent (Mark) now handles 37% of support cases and matches human agents in customer satisfaction, helping scale support beyond a fully human model handling 27,000+ monthly cases.
Removery deployed an always-on Agentforce assistant to answer FAQs and help customers locate tattoo-removal studios, and says it is targeting an 18% lift in client conversion as the program expands.
Rush is implementing Agentforce to answer routine patient questions and automate prescription-refill workflows. Salesforce states Rush anticipates Agentforce will autonomously resolve about 15% of incoming inquiry volume, freeing staff for higher-complexity care interactions.
Safari365 reports a 30% internal efficiency increase after deploying Agentforce for repetitive itinerary and quoting tasks, with first estimates now delivered in about 30 minutes and go-live achieved in six weeks.
Saks states Agentforce is being used to manage routine inquiries such as order status and returns so human service advisors can focus on personalized, high-touch luxury client interactions across channels.
TechCrunch reported Salesforce said Agentforce was already being used by firms including Saks at the platform's general-availability launch, indicating named-customer production adoption in retail service workflows.
Salesforce identified Saks Global as an Agentforce 2.0 customer using digital labor to augment teams and streamline business operations, highlighting enterprise-scale adoption of autonomous agent workflows.
CNBC reported Salesforce said Agentforce efficiencies reduced support-case volume enough that the company no longer needed to actively backfill support-engineer roles, while redeploying employees to other growth areas.
In Salesforce's internal HR/IT deployment, Agentforce resolved more than 9,500 support requests in Slack, handled about 40% of IT support cases, and delivered roughly $57,000 in savings in the first two months while supporting 76,000 employees.
Salesforce reports it deployed Agentforce across its own sales cycle for lead qualification, product Q&A, quote generation, brief creation, and coaching. In the Salesforce executive summary, quote creation became 75% faster and sales onboarding time decreased as sellers spent less time searching internal systems.
In Salesforce's dot-com deployment, Agentforce answered product/pricing questions on salesforce.com, contributing to over 30,000 new leads in 2025 and a reported $20M lift in marketing-driven pipeline. Salesforce also reports 1.8x higher lead-conversion likelihood for Agentforce-engaged contacts and 150 SDR hours saved per month by automating routine product and pricing inquiries.
CIO reports Salesforce's chief digital officer said internal Agentforce agents worked more than 43,000 leads and generated $1.7 million in new pipeline from dormant leads; the service agent handled over 1.4 million help-site conversations, and Salesforce said it removed about $100 million in support costs while maintaining strong CSAT.
Deloitte Digital documents its customer-zero implementation with Salesforce, where Agentforce for Service Cloud was deployed on Salesforce’s Employee Success HR case-management platform. The project emphasizes case summarization and assistive actions to improve case-resolution speed, increase data quality, and free HR teams for more complex work.
In Salesforce's FY26 Q4 highlights, the company says internal Agentforce and Slackbot deployments (Customer Zero) saved employees over 500,000 hours in one year, with Service Agent handling more than 2.8 million support requests and Engagement Agent working over 310,000 leads.
Harvard Business School's Salesforce Agentforce case describes Salesforce's internal Agentforce rollout ('customer zero'), early customer deployments, and governance/pricing decisions as agentic AI moved into production.
Salesforce states Agentforce on help.salesforce.com now resolves about 76% of customer queries autonomously, has handled over 1.7 million conversations, and escalates only around 5% of inquiries to human support engineers.
Salesforce reports its internal HR team uses Agentforce for HR Service in Slack and the Employee Portal with a 96% self-service resolution rate, helping employees complete tasks such as profile updates, PTO management, and case tracking while reducing HR-team intervention.
VentureBeat reported Salesforce executives said internal Agentforce-powered SDR agents now follow up on thousands of leads that previously went untouched, and the company increased proactive customer outreach by 40% by shifting teams from reactive support to agent-augmented workflows.
Reuters reports Salesforce expanded partnerships with OpenAI and Anthropic so Agentforce 360 can run GPT-5 and Claude models natively. The report says this extends Agentforce usage into regulated-industry workflows (e.g., financial services, healthcare, cybersecurity) through Salesforce’s secure cloud and deeper Slack integration.
Salesforce's internal IT team, Techforce, deployed Agentforce in Slack channels to handle 25,000 support tickets/month, from password resets to device replacements. Agentforce reduced employee wait times from 27–30 hours to near-instant resolution for most requests.
In Saltbox Mgmt's PR Newswire announcement on expanding Salesforce Partner Cloud services, the firm explicitly states delivery expertise across Agentforce Commerce, Agentforce Revenue Management, and Agentforce as part of its Salesforce ecosystem engagements for B2B channel and partner operations.
Saltbox Mgmt announced Halston Aerospace, an interactive Salesforce B2B demo explicitly built to showcase interoperability between B2B Commerce and Agentforce Revenue Management, with use cases modeled on complex real-world buying journeys.
Salesforce reports Sammons Financial Group is deploying Agentforce Voice to provide real-time phone support grounded in policy and payment context, aiming to reduce caller wait times while preserving human escalation for complex needs.
In Salesforce's Agentforce Contact Center launch announcement, Savant Systems said Agentforce Contact Center intelligently routes customers and equips agents with context tailored to each interaction type (including luxury home installers and DIY consumers), supporting premium service across complex support touchpoints.
Diginomica reports Savant Systems as an early Agentforce Contact Center pilot customer, using agentic summarization to reduce manual case-history synthesis and predictive signals to prioritize escalations based on household-impact severity (e.g., whole-home power issues vs. lower-impact device issues).
CMSWire reported Savant Systems piloting Salesforce Agentforce Contact Center to automatically summarize complex smart-home support cases and test AI-driven escalation detection for faster intervention on high-risk service issues.
Secret Escapes says Agentforce enables tailored, white-glove customer service and delivers support twice as fast, helping the team provide always-on assistance for luxury travel members.
Diginomica reports Secret Escapes said that after adopting Salesforce Agentforce (following earlier bot iterations), chatbot-related customer unhappiness dropped from about 15% of complaints to 'practically zero,' with more natural interactions and smoother self-service/human handoff.
Performa's Secret Escapes case study states the company implemented Data Cloud plus what it calls the first EMEA Agentforce deployment across five support use cases, achieving a 45% deflection rate for standard customer requests and queries.
In Salesforce's developer research story, Secret Escapes says its team used Agentforce low-code Agent Builder tools to build, test, and launch a support agent in about two weeks, versus roughly six months previously needed to build and train a bot.
In Salesforce's January 2025 announcement, SharkNinja said it is implementing Agentforce to provide always-on customer support that guides buying decisions, answers product questions, troubleshoots issues, and manages returns while scaling personalized service across more than 30 markets.
In Salesforce's Agentforce 2.0 announcement, SharkNinja is listed as a customer embracing Agentforce to augment teams with digital labor, streamline operations, and unlock additional growth capacity.
In Salesforce's customer-success roundup, Shoe Carnival says its Agentforce target is to handle 40% of customer call volume, reduce escalations to human agents from 75% to 35%, and lower cost per interaction.
Salesforce's Siemens customer story states Agentforce is designed to respond to 100% of inbound leads within minutes and autonomously qualify more than 2,800 inbound leads weekly (with expectations to qualify 12,000+ B2B leads monthly), helping sellers prioritize high-quality opportunities.
Siemens leverages Agentforce agents to automate cross-department processes, improve quote generation, and route tasks based on unified CRM data.
Simplyhealth uses Agentforce for FAQ handling and routine service interactions, with Salesforce citing 24/7 support, 2x members served per day, and 100 hours saved per week. The deployment is designed to free teams for higher-touch member care.
Salesforce states Singapore Airlines is incorporating Agentforce and Einstein for Service into case management to summarize prior interactions, anticipate needs, and reduce average response times with more proactive service.
Salesforce and Singapore Airlines announced SIA is incorporating Agentforce, Data Cloud, and Service Cloud Einstein into customer case management and co-developing airline AI solutions via Salesforce's Singapore AI Research hub.
Computer Weekly reports Singlife has started deploying Salesforce Agentforce to assist customer-service teams by parsing insurance product documentation and returning cited answers in real time. The insurer said the deployment was in use by about 30 agents and planned to scale to 100 by January 2026, with human-in-the-loop feedback used to improve response accuracy after early variance.
Salesforce reports Slalom is using Agentforce in Slack to automate tasks and provide quick access to information, improving workflow productivity and response speed.
CIO reports Smarsh deployed Salesforce Agentforce for customer support, replacing its prior customer-facing chatbot on Smarsh Central with an Agentforce Service Agent ('Archie'). Smarsh says the rollout includes autonomous knowledge-base article creation, human review of drafted case responses, and automatic escalation to live agents when Archie cannot resolve a question within three prompts; the company also cites expected gains of 20% higher self-service success, 25% faster issue resolution, and 30% higher service-representative productivity.
VentureBeat reports Smarsh's Agentforce-based support agent ('Archie') reached 59% self-service adoption after replacing the prior chatbot front door for regulated-industry support. The report also notes Smarsh uses Salesforce products including Agentforce Service and Data 360 and is running the service agent in production.
NeuraFlash says SmartBear launched a Salesforce Agentforce Service Agent to guide troubleshooting, answer common questions, route inquiries by context/availability, and automate escalations and case creation. The write-up reports lower customer effort, faster resolution, increased case deflection, and reduced service costs.
SiliconANGLE reports Smartsheet discussed how Agentforce is helping transform customer support operations, with company leadership describing active use of Salesforce AI agents to improve support interactions and service efficiency.
Salesforce reports Smartsheet uses Agentforce to help its 13 million users get instant answers for common issues such as help desk and billing questions, reducing wait times and operational strain while improving customer satisfaction.
Sprout Social announced a Salesforce Agentforce assistant integration for Service Cloud that injects social-channel data into customer support workflows, giving reps a fuller customer view and Agentforce-guided next steps to resolve cases faster.
Salesforce reports Statista is integrating Agentforce into sales and service to automate classification of email/chat/form inquiries (up to 40% faster first-level processing), provide context-based response suggestions (up to 50% faster ticket resolution), and reduce support workload by up to 30%; in sales, Lead Factory trigger analyses target 10%–20% success rates for outreach/reactivation.
Salesforce says Sunrun is replacing legacy ITSM infrastructure with Agentforce IT Service to support 750 service-desk users and 11,000 employees. The stated goal is to shift from reactive ticketing to a conversational, agent-first support model while reducing total cost of ownership.
Sweep announced a Multi-Org Agent for Salesforce that maps dependencies and automation across multiple orgs, explicitly positioning the capability to evaluate architectural readiness for Agentforce deployment and reduce risk in AI modernization programs.
Salesforce says Sweeping Corporation of America is deploying Agentforce to automate common cases such as work-order submission and scheduling, with an estimated $10 million in operational cost savings.
TeamViewer announced integration of its Digital Employee Experience (DEX), remote connectivity, and AI capabilities with Salesforce Agentforce IT Service, with availability inside Agentforce for licensed TeamViewer customers to support autonomous issue resolution and IT workflows.
Telepass reports Agentforce now handles about 40,000 conversations per week, autonomously resolves 87% of incoming inquiries, and contributes to a 50% reduction in average call handle time through both customer-facing and employee-support use cases.
TechCrunch reported Salesforce listed The Adecco Group among early pilot customers for Agentforce 360 as Salesforce expanded enterprise agent orchestration and governance features.
The Adecco Group announced a multi-year Agentic Enterprise License Agreement with Salesforce for unlimited global Agentforce 360 access through 2027, citing UK production use where Agentforce automation in recruitment delivered 15% time savings with reduced time-to-fill, increased fill rates, and lower cost-to-serve.
In The Adecco Group's PR Newswire announcement, the company says it signed a multi-year unlimited global Agentforce 360 license agreement with Salesforce through 2027, after UK deployments where Agentforce automated recruitment tasks and delivered 15% time savings alongside reduced time-to-fill and lower cost-to-serve.
VentureBeat's Agentforce 2.0 coverage reports that The Adecco Group is using Agentforce to process millions of resumes and match candidates to job opportunities, citing this as a live enterprise deployment example.
In Salesforce’s customer story, Tony’s Chocolonely says it uses Agentforce Service to manage customer relationships as service cases grow 10–15% year over year, while supporting global expansion and mission-focused customer engagement.
Salesforce reports TopCar Sociedad Limitada is implementing Agentforce to improve customer experience with a target of autonomously resolving 20% of service cases.
Slack's Slalom customer story says Slalom partnered with TouchBistro to build “Tabitha,” an Agentforce-powered knowledge agent used in Slack so employees can retrieve contextual answers without manual Salesforce searches. The story reports SME feedback loops improved response accuracy by 13 points in 10 days.
Transcend uses Agentforce across Revenue Cloud, Data Cloud, and Health Cloud to support always-on telehealth interactions and automate safety workflows such as medication-compatibility alerts based on client history. Salesforce says Transcend expects order cycles to be 25% faster with fewer errors.
Salesforce announced USDOT will deploy Agentforce across the agency to automate citizen-service requests, analyze weather/traffic/incident data for real-time mitigation alerts, and review grant applications for compliance and recommendation drafting; USDOT leadership said the automation could save a significant number of workdays.
UChicago Medicine says it handles about 2.5 million patient inquiries annually and is planning seven Agentforce nonclinical use cases (including scheduling, refills, and general information) to provide 24/7 support and reduce wait times. In the same Salesforce story, the organization reports 100 marketing segments launched in four months and a campaign conversion rate of 60% using Data 360 and Marketing Cloud.
Salesforce announced UChicago Medicine is implementing Agentforce for Health in non-clinical workflows to provide 24/7 tailored patient support. The deployment includes AI agents for routine requests such as appointment scheduling, prescription refills, insurance verification, and logistics assistance via web and phone channels.
Constellation Research reports Salesforce said Under Armour doubled case-deflection rates using Agentforce, positioning the deployment as a production customer-service automation outcome highlighted during Dreamforce 2025 customer evidence.
UNESCO uses Agentforce IT Service to resolve routine IT support tasks and improve IT team efficiency. The organization cites combining human teams with agentic AI to free capacity for higher-priority work.
The United Football League uses Agentforce ('Dash') to answer fan questions across game-day and ticketing workflows. Salesforce reports the deployment is expected to handle about 233,000 conversations per season and support roughly 200,000 annual fan inquiries with always-on service.
Salesforce says Unity Environmental University is using Agentforce to gather prospective-student information on its website, provide personalized program recommendations, and register prospects for virtual information sessions in minutes.
FutureCIO reports University of Nottingham Malaysia adopted Agentforce and launched NOVA (Nottingham Online Virtual Assistant) to handle student enquiries in real time, schedule advisor appointments/campus tours, and run omnichannel support across website, WhatsApp, Facebook, and WeChat with Sales Cloud lead-conversion workflows.
Varonis announced 'Varonis for Agentforce' to give IT and security teams visibility into Agentforce deployments, including what agents were built for, what actions they can perform, and how they connect to enterprise data sources; the release states availability on Salesforce AppExchange.
Verato announced its Identity Intelligence Agent for Salesforce Agentforce Health, embedding identity resolution into Agentforce workflows so teams can identify patients accurately and automate appointment scheduling inside Salesforce. The company positions it as production Agentforce usage for healthcare and regulated-industry workflows.
Salesforce announced Vivint is leveraging Agentforce to autonomously handle routine troubleshooting for common device errors and seamlessly hand off unresolved issues to human agents. The release notes Vivint serves over two million U.S. customers, positioning Agentforce as a 24/7 support-scaling layer for high-volume smart-home service operations.
Salesforce reports Vivint will use Agentforce to autonomously triage device-troubleshooting issues, automate common support steps, and expand into scheduling/invoice requests with telemetry-informed prevention of issues.
In Salesforce's Agentforce Health launch, Viz.ai is described as integrating imaging and EHR signals that automatically trigger workflows in Salesforce, allowing Agentforce Health to alert the right specialists and coordinate care teams faster for suspected life-threatening conditions.
Vonage announced its Agentforce Identity Insights and Fraud Detection solution, stating that Agentforce actions now use mobile-network trust signals to help contact-center teams verify customers and detect fraud in real time within Salesforce workflows and Vonage Contact Center.
Salesforce announced Vonage will deploy Agentforce with Data Cloud to unify sales/service data and automate common tasks such as updating customer profiles, managing case records, tracking customer health scores, and autonomously resolving common issues.
Vonage announced Conversations for Agentforce Marketing, embedding two-way messaging channels (SMS, WhatsApp, and RCS) directly in Salesforce so teams can run personalized, always-on conversations and automate interactions with a blend of live agents and agentic AI. The release states the integration is available on Salesforce AppExchange and extends Vonage's existing Agentforce integration across Marketing, Sales, and Service workflows.
Vonage announced its contact-center integration with Salesforce Agentforce Voice, describing voice workflows where AI virtual agents identify issues, automate resolutions, and escalate with full context to human experts via skills-based routing.
VTT says Agentforce automated lead process tasks including contextual outreach emails and meeting setup, allowing sales teams to focus on client collaboration. Infosys/Fluido state VTT became one of the first organizations outside Salesforce to run a live SDR Agentforce agent and is now developing additional agents.
Wayfound announced a monitoring partnership for Agentforce 3, with a connector that streams Agentforce interaction data (via Data Cloud) into its supervision platform for observability, real-time alerts, compliance monitoring, and audit trails across enterprise AI-agent deployments.
Wayfound's PR Newswire announcement says the company is an official Salesforce AppExchange partner for Agentforce monitoring and provides supervision capabilities including visibility, continuous assurance, and policy enforcement for enterprise Agentforce deployments.
Wiley created AI-powered agents to help customers resolve issues independently and faster, boosting self-service efficiency by 40%. Integrated at key customer journey points, Agentforce helped Wiley achieve a 213% ROI from Salesforce Service Cloud integration.
CIO Dive reported Salesforce CEO Marc Benioff said Wiley implemented Agentforce before peak back-to-school support season and saw a 50% increase in case resolution, along with double-digit improvements in customer satisfaction and deflection versus prior technology.
In a CNBC interview, Salesforce CEO Marc Benioff said Wiley was using Agentforce during the back-to-school rush to expand customer-service capacity without temporarily hiring and training additional staff.
In TechCrunch's coverage of Agentforce general availability, Salesforce said the platform was already being used by firms including Wiley, providing third-party confirmation of live customer usage.
Customer Experience Dive reports Williams-Sonoma deployed Salesforce Agentforce 360 across brands including Williams Sonoma, West Elm, and Pottery Barn for 24/7 support. The retailer expects the agents to handle more than 60% of chat inquiries and reduce service costs while integrating with human experts.
CIO Dive reported Salesforce CEO Marc Benioff pointing to Williams-Sonoma as a customer success bellwether for Agentforce ROI during Gartner IT Symposium, indicating active enterprise deployment evidence in production discussions.
Fortune reported from Dreamforce that Williams-Sonoma demonstrated an Agentforce-powered customer agent that provides recipe advice and suggests relevant cookware, illustrating a live commerce-support use case built on Salesforce's agent platform.
In Salesforce's AgentExchange announcement, Workday is listed as building Agentforce components to streamline employee self-service workflows such as onboarding, benefits management, and career development, with the stated goal of freeing HR teams and improving employee experience.
The World Economic Forum used Agentforce to provide 24/7 event support in Davos, including registration help and tailored recommendations. Salesforce reports a 75% first-time case resolution rate.
Salesforce announced the World Economic Forum launched 'EVA' on Agentforce 360 for the 2026 Annual Meeting in Davos, where the assistant recommends sessions, schedules/reschedules bilaterals, provides wayfinding, and generates briefing documents for attendees from institutional data.
PwC’s Wyndham case study says Wyndham expanded its Salesforce Experience Cloud owner platform with Agentforce, using AI agents to consolidate brand standards, streamline change-request workflows, and support franchise owners. The case reports AI-powered standards reviews are 20x faster than manual reviews, with transition work completed largely within two months; the same Agentforce setup is also used for routine owner and guest service tasks such as reservation changes and loyalty support.
Salesforce's MuleSoft Agent Fabric launch quotes Wynn and Encore Las Vegas saying the platform fits strict compliance and data-security requirements in regulated operations while enabling orchestration across their existing ecosystem, including Agentforce-connected workflows.
Salesforce's Year Up United customer story states the nonprofit uses the Agentforce 360 Platform (including Backup & Recover and Archive) to secure mission-critical student records, automate backup workflows, and quickly restore deleted data while scaling operations.
Young Drivers uses Agentforce to answer complex customer questions instantly, including course details, scheduling, and pricing, providing immediate service during peak periods and reducing call-center volume.
ZS announced it is integrating ZAIDYN intelligence directly into Agentforce Life Sciences, including domain-trained agent capabilities such as HCP suggestions, next-best-action recommendations, personalized content, and dynamic targeting to automate actions in life sciences workflows.
A Business Wire-syndicated release states Seismic's Aura AI is integrated directly into Salesforce Agentforce (via AgentExchange), where it complements Agentforce for Sales by surfacing real-time content recommendations, guided selling playbooks, and next-best actions in Salesforce workflows; Salesforce partnership leadership is quoted describing Seismic as an early provider of enterprise-ready Agentforce solutions.
EdTech Innovation Hub reports Skillsoft partnered with Salesforce to embed its CAISY conversational coaching directly in Agentforce and AppExchange, enabling customer-service teams to simulate real interactions, receive rubric-based feedback, and coach performance inside Salesforce workflows.
CIO reports AUM Biotech (a sub-10-employee startup serving customers in ~38 countries) deployed Salesforce Agentforce SDR within about one month to automate top-of-funnel prospect qualification and provide always-on support workflows alongside its Salesforce CRM/Data Cloud stack.
In CIO's DeVry profile, university leadership says it built the DeVryPro agent on Salesforce Agentforce to answer course and enrollment questions at all hours and support existing students through the portal, replacing legacy chatbot flows for higher-volume after-hours demand.
FutureCIO reports Maxicare deployed Salesforce Agentforce in Service Cloud to automate dental letters of authorization (LOA) requests for partner clinics via an AI agent, including auto-notifications and human escalation for complex cases; Maxicare says it is the first Philippine-based HMO to adopt Agentforce.
Latin American retailer Grupo Falabella deployed Salesforce Agentforce for WhatsApp customer support, achieving 60% autonomous resolution of inquiries, 3x growth in conversations within 3 months, with 2.5M LLM calls per month. 70% of Agentforce conversations rated 4-5 stars. Handles returns, pricing, and product information across multispecialist stores, Sodimac home improvement, Tottus supermarkets, and Banco Falabella.
OpenTable deployed Agentforce to support restaurant partners and diners with autonomous agents. Restaurant-facing agent shows 40% improvement in resolution rate compared to previous tool. Diner-facing agent has already handled tens of thousands of conversations, resolving the majority of queries.
reMarkable deployed Agentforce to handle increasing customer service demand (27,000+ monthly cases) and employee IT requests. Mark, the customer service agent, now handles 37% of support cases while matching human agent satisfaction levels. Saga, the IT agent integrated in Slack, handles employee onboarding and troubleshooting, freeing the IT team for higher-value work.
Nexo, a digital assets wealth platform, deployed Agentforce to handle 20,000+ complex monthly inquiries requiring real-time financial data and jurisdiction-specific knowledge. The agent now autonomously answers thousands of FAQs, resolves 62% of cases, and saves 2,600 hours of manual work annually. Smoothly escalates complex cases to human representatives.
Engine, a fast-growing travel company handling 500,000+ annual customer requests, deployed Agentforce customer agent (Eva) to manage 30%+ of cases end-to-end, including reservation rescheduling and accommodation recommendations. Employee agents Mae and Cloe provide Slack-based IT, HR, finance, and case research support, saving millions annually in handle time reduction.
World Economic Forum deployed Agentforce-powered digital concierge to support 3,000+ leaders attending its Annual Meeting in Davos. The agent resolves 75% of inquiries autonomously, maintains 99.9% reply rate, and handles ~5 questions per active user daily. Assists with session navigation, itinerary optimization, venue information, and shuttle schedules so primary engagement managers (PEMs) focus on strategy and policy discussions.
PenFed, one of the largest federal credit unions in the U.S. (2.8M members, $30B assets), deployed Agentforce 360 to build trusted AI agents and automate member interactions. The platform unified their data across channels, created member-first digital experiences to compete with big banks, automated IT tasks, and enabled personalized engagement to encourage cross-sell and deeper member relationships across their global membership base.
Northern Trains, the UK's second-largest rail operator (2,500 daily services, 550+ stations, 100 million journeys/year), deployed Agentforce to handle a 45% surge in passenger accessibility assistance requests. Connected via WhatsApp using Service Cloud and Data 360, the Agentforce agent provides real-time station info, answers FAQs, and automatically creates Service Cloud cases for passengers needing mobility assistance. Northern expects Agentforce to handle ~5,000 conversations and assistance requests annually, deliver a +13 NPS improvement, and save 2 minutes per case for service representatives. Data 360 unified 1.2 million customer records across ticketing (Trainline, GoldSTAR), telephony (8x8), and marketing (Qualtrics) sources, enabling segment-personalized outreach for 8 customer personas.
Luminator Technology Group, a global provider of public transit technology solutions since 1928, deployed Agentforce to address the time-consuming manual lookup of technical specifications needed by field technicians. Agentforce surfaces schematics, repair guides, and technical documentation rapidly, accelerating technician productivity and speeding mass-transit service and repairs. Agentforce also automates customer update communications, reducing manual effort and improving support responsiveness across Luminator's transit technology operations.
Pacers Sports & Entertainment (PS&E), owner and operator of the Indiana Fever WNBA team, Indiana Pacers NBA team, and Gainbridge Fieldhouse Arena, deployed Data 360 to unify fan data across 30 disparate sources including Ticketmaster, Square/Shopify retail, Appetize/Amazon Just Walk Out F&B, and Qualtrics survey tools. Data 360 creates a unified golden record for each fan across all PS&E properties. Agentforce will operate in both assistive mode (staff queries like 'what's the best next step for this fan?') and autonomous mode (triggered by fan profile changes such as CLV score updates or CDP segment matches), driving personalized marketing actions through Marketing Cloud. PS&E is building toward what it calls 'the most valuable database in all of sports,' enabling cross-brand loyalty programs spanning the Fever's record-breaking 340,000+ home-game attendance season.
Turtle Bay Resort, a 1,300-acre sustainable resort on O'ahu's North Shore featuring 408 ocean-view rooms, 42 Ocean Bungalows, championship golf, Nalu Spa, and extensive outdoor activities, deployed Salesforce AI (Agentforce) to overcome limited data and personalization capabilities that restricted tailored guest experiences. The resort's existing booking system for island excursions lacked the sophistication to segment guests by preferences and past interactions, making activity recommendations generic. With Agentforce, Turtle Bay can now segment audiences, integrate guest data, and recommend the ideal adventure for each guest — delivering the right experience to the right guest at the right time.
For Super Bowl 2026, Salesforce partnered with Beast Industries (MrBeast's company) to turn a 30-second commercial into a live puzzle hunt built in just six weeks. The platform was designed to support up to 10 million registrations, 1.5 million concurrent users, and a projected 1 trillion token requests in the first 72 hours. Salesforce turned Slackbot into an agentic puzzle partner powered by Agentforce that helped over 1 million players organize clues and test theories without revealing answers. The Trust Layer blocked 64,000 prompt-injection attacks with a 99.997% auto-block rate. After a month of gameplay, one player Slacked the winning message to MrBeast to claim the $1M prize.
Pandora (world's largest jewelry brand, 37,000 employees, 6,800 points of sale in 100+ countries) deployed Agentforce to replicate in-store shopping magic online. 'Gemma,' a personal shopper agent, helps customers find perfect jewelry based on occasion, recipient, and budget — drawing on order history, product data from Commerce Cloud, Bloomreach recommendations, and mystery-shopping/UX insights from Databricks via Data 360. 'Clara,' a customer service agent built in weeks with Salesforce Professional Services and Publicis Sapient, handles 'Where is my order?' inquiries and FAQs with warm, conversational language. Results include 40,000 monthly conversations handled by Agentforce, 60% autonomous case deflection, a 10% boost in NPS, and 22% of total sales through Commerce Cloud.
Lennar, one of the US's largest homebuilders (1.5M+ families served since 1954, operating in 30 states), deployed Agentforce to respond to tens of thousands of weekly leads around the clock. The Lennar Internet Sales Agent (LISA) engages prospects 24/7 via SMS and web chat, answers home and community questions using retrieval-augmented generation over GraphQL data connected via MuleSoft and Data 360, schedules tours through Agentforce Field Service, and creates leads in Agentforce Sales. LISA handles overnight inquiries (about 30% of inbound leads) and is expected to book 12,000 appointments annually while running 1.1 million agentic workflows per month. An internal agent in Agentforce Sales helps ISCs prioritize leads and draft personalized follow-up communications. Strict Fair Housing Act guardrails are enforced throughout.
Pearson, the global education company serving customers in nearly 200 countries with a 25+ year Salesforce relationship, deployed Agentforce and Data 360 to automate customer service and support its lifelong learner platform. The Pearson Virtual Assistant (powered by Agentforce) handles FAQs, processes returns, tracks orders, generates invoices, and confirms prices — using semantic search across thousands of knowledge-base articles harmonized in Data 360 from Service Cloud. Data 360 unifies order data from BigQuery via zero copy so Agentforce can match specific orders from billions of interactions and initiate refunds via Oracle ERP through MuleSoft. Results: 40% anticipated case deflection with Agentforce and 50% faster anticipated virtual-school onboarding. Upcoming: a sales development agent, marketing agents, and Agentforce Voice for omni-channel support.
Equipter, a specialized construction equipment manufacturer supplying companies and contractors directly with 400+ rental partners, deployed Agentforce Sales in just two weeks (using out-of-the-box templates) to handle initial lead outreach for its 6-person inside sales team facing 150–200 weekly inbound leads. Prior response times of 4–8 hours shrank to minutes. Social media lead response rates jumped from 4% to nearly 10% (a 2.5x increase). A re-engagement campaign targeting prospects dormant for up to 10 months achieved equal response rates to fresh leads — unlocking previously untouched pipeline. Approximately 2% of agent-contacted leads converted to real sales opportunities. Agentforce runs a four-email cadence over four days per lead, documents all conversation history in CRM for seamless rep hand-off, and is next planned for rental-partner lead routing.
PepsiCo (brands including Lay's, Doritos, Gatorade, Mountain Dew, and Quaker; products enjoyed 1 billion+ times daily in 200+ countries) is deploying Data 360 as its global customer data platform to harmonize data from Salesforce apps, internal tools, Snowflake, and Databricks via zero-copy architecture and MuleSoft integrations. Agentforce Marketing activates this unified data to power real-time audience segmentation by preference, location, and buying habits — enabling smarter trade promotions and personalized outreach across 120,000+ field reps who serve retailers from global chains to neighborhood bodegas. The platform connects consumer household, receipt, and experiential data to support both B2B retailer relationships and direct consumer engagement, with the goal of making PepsiCo's operations more efficient as consumers face financial pressures.
Formula 1 (F1®) deployed Salesforce Agentforce and Data 360 to transform fan service and marketing across its 24 million known fans (750M+ worldwide). Agentforce handles routine fan issues — login problems, streaming glitches — via the F1 portal, achieving first-call resolution rates over 95%. For human reps, Agentforce generates on-brand replies that reps can edit and send with one click. Results include 80% faster response times, 50% reduction in call handling time, 8% YOY fan satisfaction increase to 90%, and 22% increase in email/push click-through rates via AI-recommended content. Data 360 unified 100+ data sources (F1 app, website, fantasy league, ticketing, store) into 24M fan profiles. F1 implemented Data 360 in less than four months with Salesforce Professional Services and Ogilvy, and targets 43M known fans by 2027.
Big Brothers Big Sisters of America (BBBSA) is deploying Agentforce to accelerate mentor-matching for the 30,000 kids waiting nationwide (some up to 3–4 years). Agentforce reasons over BBBSA's Matchforce data (built on Sales Cloud) and decades of research unified in Data 360 to assign compatibility scores for potential matches based on religion, racial background, geography, and life experience. Specialists receive a shortlist of the highest-scoring potential mentors with further filters. Agentforce also uses predictive AI to forecast match longevity (goal: 18+ months). Projected results: 50% cut in average wait time, 20% faster volunteer onboarding, and volunteers match-ready 21 days sooner. Marketing Cloud and Experience Cloud automation had already cut onboarding time by 20%. Future plans include Agentforce-automated post-match check-in scheduling, call transcripts in Matchforce, and personalized donor fundraising outreach.
Heathrow Airport (83M passengers/year, 200+ destinations) deployed Agentforce as 'Hallie,' a digital concierge serving travelers via WhatsApp and expanding to in-terminal kiosks and website. Hallie handles FAQs, real-time wayfinding (gate, restrooms, charging stations, dining), flight status, and customs navigation by tapping into Service Cloud's knowledge base and live APIs. Results: 40% improvement in digital contact efficiency, 50%+ fewer chat exchanges to get an answer, and 90% chats resolved by Hallie without live agent transfer. For complex escalations, Agentforce analyzes the inquiry, extracts passenger preferences/history from Data 360, and generates case summaries with 95% expected accuracy — cutting live chat times by 30 seconds. Data 360 unified passenger CRM, Rewards loyalty, Wi-Fi, and digital booking data. Commerce Cloud powers parking reservations and duty-free shopping with a 30% increase in digital commerce revenue over four years.
AAA – the Auto Club Group deployed Agentforce for Field Service to automate appointment scheduling for members who are safe at home, freeing faster response capacity for stranded roadside members. The AI agent autonomously handles scheduling, rescheduling, and cancellations in natural language 24/7. Results include a 5-minute reduction in average roadside response time (equating to saving 20,833 days per year across the organization) and a 30% reduction in overall attrition and turnover due to improved employee morale. (Note: distinct from AAA Washington, a separate regional entity.)
Guidion, a Netherlands-based on-demand field service workforce platform operating across Europe, uses Agentforce for Field Service to streamline operations. Guidion connects field service engineers with companies needing installation, maintenance, and repair services. Agentforce helps automate scheduling, reduce administrative burden, and improve field technician efficiency. Guidion was highlighted by Salesforce as a customer case study in their Agentforce for Field Service launch webinar.
PT Erajaya Swasembada Tbk (Erajaya Group), one of Indonesia's largest electronics retailers managing multiple brands and channels, adopted Salesforce Agentforce Marketing and Data 360 to deliver seamless, personalised customer experiences. Data 360 built a comprehensive, centralised view of customer purchase behaviour across Erajaya's entire portfolio — transforming fragmented data into actionable insights. Agentforce Marketing enables tailored cross-channel experiences and orchestration of end-to-end customer journeys, synthesising data, insights, and execution into a single platform to design and automate personalised interactions in real time. AI-powered personalisation delivers tailored product and content recommendations based on customer behaviour and purchase history, while coordinated email, mobile, and digital campaigns deliver consistent personalised experiences across all touchpoints. Loyalty management is now embedded directly into marketing activities, integrating it into the end-to-end customer experience.
Globe Business, the enterprise arm of Globe Telecom Inc. (Philippines), deployed Salesforce Agentforce alongside Service Cloud and Einstein for Service to automatically triage and classify incoming customer emails, routing them to the right team for resolution. Generative AI capabilities embedded in the platform enable customer service representatives to respond to emails more effectively and classify and assign cases accurately. The deployment reduced the volume of customer support tickets by 28%, decreased the manual workload of its technical support services team by 34%, and achieved 80% accurate case classification. Globe Business also piloted Agentforce to equip its sales teams with instant access to critical, specific, and relevant customer data. The company leveraged Salesforce's deeply unified platform to deliver personalised insights and recommendations throughout the entire customer experience lifecycle, reducing overall customer service workload by 34%.
Salesforce built an Agentforce-powered event agent for Dreamforce, its flagship annual conference hosting 2,000 sessions for 50,000 attendees over three days. Embedded across Dreamforce mobile and web experiences, the event agent used unified attendee profiles from Data 360 and real-time event data to deliver personalized, real-time support for both in-person and virtual attendees — including agenda planning, demo discovery, venue navigation, and session scheduling. Results: 47,000 unique users across in-person and virtual audiences, 30% higher session show rate versus prior events. The agent is built as a reusable configurable framework, allowing Salesforce to scale personalized event support across more than 15 global events and tens of thousands of attendees from a single AI agent.
Pledge 1%, a nonprofit movement that mobilizes companies to commit 1% of equity, product, or time to charitable causes, is developing a 'Pledge Impact Partner' Agentforce agent to guide more than 19,000 member companies as they convert their commitments into meaningful community impact. In its first phase, the agent delivers personalized onboarding to help companies get started and learn responsible impact practices. Pledge 1% anticipates stronger early engagement, targeting a 30% increase in the number of new members attending welcome calls and designating a social impact lead within the first 45 days of membership.
Blue Star Families, a nonprofit serving 1.5 million military family members, is developing a STAR (Saving Time And Resources) Agentforce agent to streamline data-driven decision-making and reduce administrative overhead. The STAR agent guides all Salesforce users through account, opportunity, and interaction record creation — expected to reduce administrative time by 50% by creating more accurate and complete records with fewer duplicates in half the time. The initiative supports Blue Star Families' mission of connecting, empowering, and honoring military families across the country.
YMCA of San Diego County, serving 400,000 participants across its programs, is developing a member services Agentforce agent to provide timely support and help participants find relevant programs. The agent is expected to reduce staff administrative time by 50% and improve customer satisfaction by 20% by automating routine tasks and offering self-service support. By simplifying program discovery and routine inquiries, the agent allows YMCA staff and volunteers to focus on building relationships and delivering high-quality community programs.
Pacific Clinics CEO/President Kathy McCarthy is quoted in Salesforce's Agentforce Nonprofit announcement stating that Agentforce Nonprofit provided the organization with what it needed: access for clients when they need them, agility for employees to do vital behavioral health work, and accurate data to guide care delivery. McCarthy says that by assisting with administrative tasks, Agentforce agents empower staff to spend more time listening, connecting, and providing personal support, and that over time an external agent is expected to help the organization reach more people to help them live healthier, more fulfilling lives. Pacific Clinics is among the nonprofits Salesforce identifies as already using AI agents to save hundreds of hours for their teams.
America On Tech (AOT), a nonprofit helping underrepresented youth launch technology careers, is developing an Agentforce grant reporting agent to address the strain of manually creating over 50 funder reports annually. The agent generates customized, data-driven funder reports in under an hour: from staff prompts, the AI agent autonomously gathers student success data and visualizes it, producing charts and graphs ready to add to reports. AOT can quickly demonstrate that students in its programs have completed internships and advanced in technology careers to meet funder requirements. Salesforce identifies America On Tech as among the nonprofits already using AI agents, noting that time freed from reporting allows staff to cultivate stronger funder relationships that sustain growth and mission impact.
XLP, a UK-based nonprofit with 30 years of experience helping thousands of young people facing family breakdown, barriers to employment, and risk of education exclusion, is named in Salesforce's Agentforce Nonprofit launch announcement as a customer evaluating the new Participant Management agent. Debbie Haile, Salesforce Administrator at XLP, states the agent would free staff to focus on direct youth engagement rather than administrative work: 'The program management use of AI is incredibly helpful and exactly the kind of thing our staff would need and use. It would free up our team to actually focus on the young people themselves, which is why we do what we do.' The Participant Management Agent assists program and case managers by summarizing client backgrounds and services, auto-creating goals, taking notes, and flagging referrals.
Salesforce's Tony's Chocolonely customer story states the Dutch ethical chocolate company uses Agentforce Service to manage customer relationships and turn consumers into mission ambassadors, directly supporting its goal to improve the chocolate industry. Tony's Chocolonely expanded from the Netherlands to the U.K., U.S., and DACH region while handling 10–15% year-over-year growth in customer service cases. To scale securely on the Agentforce 360 Platform, the company implemented Salesforce Archive and Backup & Recover: Archive offloads older data from the live Salesforce environment while preserving historical context for audits and GDPR compliance; Backup & Recover provides automated backups and swift recovery capabilities. The combined approach shifted Tony's Chocolonely from a reactive to proactive data-lifecycle strategy, enabling confident continued expansion without risk of hitting system limits or compromising data integrity.
Salesforce's UChicago Medicine customer story describes the academic health system — handling over 2.5 million annual inquiries via its 150+ representative Access Center — deploying Data 360 and Agentforce to transform patient experiences. Using Data 360, UChicago Medicine built 100 marketing segments in four months and achieved a 60% campaign conversion rate on a cervical cancer screening initiative, delivering true ROI in under a year. The next phase is Agentforce: the team is planning seven nonclinical use cases leveraging Agentforce Voice (grounded on Data 360) to autonomously handle appointment scheduling, prescription refills, parking and directions, and general information — reducing wait times, easing Access Center load, and enabling 24/7 availability. UChicago Medicine's first AI agent will launch on web chat powered by Agentforce, handling everyday FAQs so representatives can focus on complex patient needs such as helping recently diagnosed patients coordinate multi-appointment care navigation.
Euronics Italia deployed Agentforce to launch 'Ronics,' an Italian-language shopping agent that guides customers through appliance discovery and comparison across a 26,000-SKU catalog. Salesforce reports the rollout took 15 weeks and, since launch, Ronics has handled 8,000+ conversations, delivered a 7% click-through rate on suggested products, and increased conversion rate by 53%.